Support
Need help with Pelagic Insight? Check the FAQ below or reach out directly.
Contact Us
Email: support@pelagicinsight.com
We typically respond within 24 hours.
Frequently Asked Questions
Where does the ocean data come from?
Sea surface temperature, chlorophyll, currents, and bathymetry come from NOAA satellite and model data (ERDDAP, CO-OPS). Wind data comes from the NCEP GFS model. Wave data comes from MFWAM (Météo-France). Inlet depth soundings come from USACE eHydro surveys. We display the data as-is — Pelagic Insight is not a substitute for official marine charts or navigation tools.
How do I subscribe?
The best way is to subscribe at pelagicinsight.com/get. You'll get your first month free, and subscribing on the website helps us avoid app store platform fees. You can also subscribe through the iPhone app, but the free month offer is only available through the website.
Why should I subscribe on the website instead of the app?
Apple and Google charge up to 30% on in-app subscriptions. When you subscribe directly at pelagicinsight.com/get, we avoid those fees, which means more of your subscription goes toward building better tools for fishermen. As a thank you, your first month is free when you subscribe on the website.
How do I cancel my subscription?
If you subscribed on the website (Stripe): Go to Settings → Manage Subscription in the app, or visit pelagicinsight.com and use the Manage Subscription button. If you subscribed on the mobile app (Apple): Go to your iPhone Settings → Apple ID → Subscriptions → Pelagic Insight → Cancel.
I subscribed on the website. How do I connect it to the mobile app?
After subscribing on the website, download the app and open Settings. Use the "Link Account" or sign-in option to log in with the same email address you used when subscribing. Your subscription will be detected automatically once the email matches.
I subscribed on the website but the mobile app doesn't show my subscription.
Make sure you're signed in on the mobile app with the same email you used to subscribe. Go to Settings in the app and check which email is linked. If they don't match, sign out and sign back in with the correct email. If you're still having trouble, contact support@pelagicinsight.com.
How do I export my fishing data?
Go to Settings → Export My Data. This downloads all your fishing logs, conditions, waypoints, and more as a PDF you can save or share.
How do I delete my account?
Go to Settings → Delete Account at the bottom of the page. This permanently deletes your account and all associated data including fishing logs, preferences, and subscription records. This action cannot be undone.
How often is the data updated?
SST and chlorophyll are updated daily from satellite passes. Wind and wave forecasts update every 3 hours from model data (GFS and MFWAM). Inlet depth soundings are updated when USACE publishes new surveys (typically quarterly).
Is this app suitable for navigation?
No. Pelagic Insight is a fishing intelligence tool, not a navigation system. Depth soundings and ocean data are provided for informational purposes only. Always use proper marine charts and navigation equipment when on the water.
What areas are covered?
The US East Coast and Gulf of America, roughly from Texas to Maine (24°N–45°N, 98°W–65°W). Coverage includes 130 inlets from Brownsville, TX to Eastport, ME.